TechnologyAdvice Help Center

Welcome to the Help Center!

Where can I get help?

Not sure where to go to for support? Check out the Treasure Map that includes common resources and contacts for technology and beyond.

The Tzar Sheet has points of contact for most major software platforms in use, as well as preferred methods to report issues.

Featured portals

  1. IT Help Desk

    Issues with a laptop, internet connection, zoom, software, Gmail, password resets.

    ***Please note that IT doesn’t handle the following platforms: Traction, Monday.com, Paylocity, Chorus, Salesforce, Salesloft, and WorkRamp. See the link, below, to the Tzar sheet and contact the necessary party. Thank you!****
    https://docs.google.com/spreadsheets/d/1-cZsyvvXzoiH8FJrYYyo8UHo-XQsZN40tCeQalZ19Zc/edit?usp=sharing

  2. BI Operations

    Requests for Data Pulls, Tableau Issues, or New/Updated Dashboards.

  3. Engineering Support

    Requests related to our Websites, Traction, or our Cloud Infrastructure (AWS or GCP).

  4. Finance

    Welcome! You can raise a request for Finance using the options provided.

Suggested forms

  • Engineering Support in Engineering Support

    Engineering Support Request

  • Offboarding - FTE/PTE/Intern in IT Help Desk

    [HR USE ONLY] Use this form to request closure of an FTE/PTE/Intern account and return of any equipment. This should be submitted as soon as a separation date is expected. (Please note, by default the timezone will be CST.)

  • I'm having an issue with something else. in IT Help Desk

    Please use this form if you are unable to find an existing ticket that describes your issue.

  • Website Support in Engineering Support

    Bugs found on a website in the portfolio

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