{"xsrfToken":"2cfdb12e26569d888775149ecd64d6091e5f7180_lout","branding":{"id":"2","key":"ihd","name":"IT Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#97cc58","headerLinkColor":"#292929","headerLinkHoverColor":"#4e6631","headerLinkHoverBGColor":"#4e6631","headerBadgeColor":"#4e6631"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3de52851-f2de-4a16-9883-bd12db2df063/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTQwN2RjOC1jZTQ1LTRmOWEtOWI2MC0yOGVlYzI4ZGU5MTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNkZTUyODUxLWYyZGUtNGExNi05ODgzLWJkMTJkYjJkZjA2MyI6WyJyZWFkIl19LCJleHAiOjE3NDEyNDcxNzgsIm5iZiI6MTc0MTI0NjU3OH0.hA0IumTJuEi0LYq6aPbTlZZ2T_0erZSWpkcbFIh9YCI&client=49407dc8-ce45-4f9a-9b60-28eec28de917&mode=fit","logoId":"3de52851-f2de-4a16-9883-bd12db2df063","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center!","sharedPortalName":"TechnologyAdvice Help Center","userInitialAnnouncementHeader":"Where can I get help?","userInitialAnnouncementMessageWiki":"<p>Not sure where to go to for support? Check out the <a href=\"https://docs.google.com/document/d/1fw62kPfI4zX4DUDtNVGsqC4-RUMzuW7_pjps-eD2qKQ/edit#\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Treasure Map</a> that includes common resources and contacts for technology and beyond.</p>\n<p><a href=\"https://docs.google.com/spreadsheets/d/1-cZsyvvXzoiH8FJrYYyo8UHo-XQsZN40tCeQalZ19Zc/edit#gid=0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">The Tzar Sheet</a> has points of contact for most major software platforms in use, as well as preferred methods to report issues.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center!","sharedPortalName":"TechnologyAdvice Help Center","announcementHeader":"Where can I get help?","announcementMessage":"Not sure where to go to for support? Check out the [Treasure Map|https://docs.google.com/document/d/1fw62kPfI4zX4DUDtNVGsqC4-RUMzuW7_pjps-eD2qKQ/edit#] that includes common resources and contacts for technology and beyond.\n\n[The Tzar Sheet|https://docs.google.com/spreadsheets/d/1-cZsyvvXzoiH8FJrYYyo8UHo-XQsZN40tCeQalZ19Zc/edit#gid=0] has points of contact for most major software platforms in use, as well as preferred methods to report issues.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ihd","projectId":10017,"serviceDeskId":2,"name":"IT Help Desk","description":"<p>Issues with a laptop, internet connection, zoom, software, Gmail, password resets.</p>\n<p>***<b>Please note that IT doesn’t handle the following platforms: Traction, Monday.com, Paylocity, Chorus, Salesforce, Salesloft, and WorkRamp. See the link, below, to the Tzar sheet and contact the necessary party. Thank you!</b>**** <br> <a href=\"https://docs.google.com/spreadsheets/d/1-cZsyvvXzoiH8FJrYYyo8UHo-XQsZN40tCeQalZ19Zc/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/spreadsheets/d/1-cZsyvvXzoiH8FJrYYyo8UHo-XQsZN40tCeQalZ19Zc/edit?usp=sharing</a></p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"201","name":"ActivTrak Technical Issues","descriptionHtml":"","callToAction":"ActivTrak Technical Issues","introHtml":"<p>Please use this form for submitting TECHNICAL issues with ActivTrak.</p>","icon":10469,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[48,49],"key":""},{"id":"195","name":"Contractor Management","descriptionHtml":"","callToAction":"Contractor Management","introHtml":"<p>Use this form for Contractor Onboarding, Access Modification, and Offboarding</p>","icon":10499,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[35],"key":""},{"id":"176","name":"Email Forwarding and Google Groups","descriptionHtml":"","callToAction":"Email Forwarding and Google Groups","introHtml":"<p>This ticket should be used to request changes to email forwarding at the workspace level, or creation/modification/deletion of Google Groups. Requests to be added or removed from a Google Group should be directed to the group's manager or owner.</p>","icon":10480,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[49,58],"key":""},{"id":"175","name":"Existing Account Issues","descriptionHtml":"","callToAction":"Existing Account Issues","introHtml":"<p>Please use this form when you are unable to access an existing account.</p>","icon":10505,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[58,49],"key":""},{"id":"178","name":"Existing Hardware Issues","descriptionHtml":"","callToAction":"Existing Hardware Issues","introHtml":"<p>Please use this form for any hardware issues with EXISTING hardware you have.</p>","icon":10472,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[48,58],"key":""},{"id":"177","name":"Existing Software Issues","descriptionHtml":"","callToAction":"Existing Software Issues","introHtml":"<p>Please use this form for issues with currently installed software. For issues with software installation steps or deployment, please use the Software Request ticket type.</p>","icon":10472,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[48,58],"key":""},{"id":"211","name":"Extended Leave Request","descriptionHtml":"<p>Please review all of the following fields before submitting this form.</p>","callToAction":"Extended Leave Request","introHtml":"<p>Please use this form for extended leaves of abscence, including FLMA, Sabbaticals, and any leave longer than 2 weeks</p>","icon":10488,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[49,35,58],"key":""},{"id":"156","name":"Former Employee Account Reactivation","descriptionHtml":"","callToAction":"Former Employee Account Reactivation","introHtml":"<p>All requests must be submitted within one month of separation.</p>","icon":10469,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[35],"key":""},{"id":"19","name":"Hardware Request","descriptionHtml":"","callToAction":"Hardware Request","introHtml":"<p>Please use this form for any NEW hardware requests. – ”I do not have this and I need it.”</p>","icon":10470,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[48,58],"key":""},{"id":"9","name":"I'm having an issue with something else.","descriptionHtml":"","callToAction":"I'm having an issue with something else.","introHtml":"<p>Please use this form if you are unable to find an existing ticket that describes your issue.</p>","icon":10491,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[25,49,35,48,3,58],"key":""},{"id":"151","name":"Inter-Company Transfer","descriptionHtml":"","callToAction":"Inter-Company Transfer","introHtml":"<p>Only for use when an employee is switching between companies and needs to change their email/slack/etc.</p>","icon":10611,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10611","groups":[35],"key":""},{"id":"173","name":"New Account Requests","descriptionHtml":"","callToAction":"New Account Requests","introHtml":"<p>Please use this form for all new account requests outside of the Onboarding process.</p>","icon":10491,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[58,49],"key":""},{"id":"170","name":"Offboarding - FTE/PTE/Intern","descriptionHtml":"<p>Please review the <a href=\"https://docs.google.com/document/d/1xy00WZJ6p2xBb7KGdtWYpHEYMtAg2ZgW9RfBT9n6MzQ/edit#heading=h.9v4cuxb5hq96\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">current SLOs for FTE/PTE/Intern Offboarding</a> requests.</p>","callToAction":"Offboarding - FTE/PTE/Intern","introHtml":"<p><span class=\"error\">[HR USE ONLY]</span> Use this form to request closure of an FTE/PTE/Intern account and return of any equipment. This should be submitted as soon as a separation date is expected.</p>","icon":10493,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[35],"key":""},{"id":"27","name":"Onboarding - FTE/PTE/Intern","descriptionHtml":"<p>Please review the <a href=\"https://docs.google.com/document/d/1xy00WZJ6p2xBb7KGdtWYpHEYMtAg2ZgW9RfBT9n6MzQ/edit#heading=h.gy8gax6geeov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">current SLOs for FTE/PTE/Intern Onboarding</a> requests.</p>","callToAction":"Onboarding - FTE/PTE/Intern","introHtml":"<p><span class=\"error\">[HR USE ONLY]</span> Use this form to submit new Full- or Part-Time onboarding requests.</p>","icon":10493,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[35],"key":""},{"id":"96","name":"Security Incidents","descriptionHtml":"","callToAction":"Security Incidents","introHtml":"<p>Please use this form only for Security incidents</p>","icon":10647,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[25],"key":""},{"id":"159","name":"Software Request","descriptionHtml":"<p>instructions</p>","callToAction":"Software Request","introHtml":"<p>Use this form to request software installation or licensing requests for products like Microsoft Office.</p>","icon":10468,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[48,58],"key":""},{"id":"180","name":"VPN Access Requests and Issues","descriptionHtml":"","callToAction":"VPN Access Requests and Issues","introHtml":"<p>Please use this form if you need access to the company VPN or if you have an issue with your existing access.</p>","icon":10474,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[49,58],"key":""},{"id":"179","name":"Website Unblock Request","descriptionHtml":"","callToAction":"Website Unblock Request","introHtml":"<p>If you encounter a Bitdefender Endpoint Security block when accessing a webpage, please use this form to request temporary access</p>","icon":10481,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[49,58],"key":""},{"id":"181","name":"Working Abroad Notification","descriptionHtml":"","callToAction":"Working Abroad Notification","introHtml":"<p>If you plan to work in a different country for any length of time, please utilize this request form to ensure IT has the necessary information to keep you working normally.</p>","icon":10487,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[49,35,58],"key":""},{"id":"191","name":"WorkRamp Training Request","descriptionHtml":"","callToAction":"WorkRamp Training Request","introHtml":"<p>Please use this form to request a new WorkRamp Training guide on a specific platform or topic that is not covered.</p>","icon":10482,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[48,3],"key":""},{"id":"26","name":"Access Modification","descriptionHtml":"","callToAction":"Access Modification","introHtml":"<p>Request access or higher permissions to a specific application.</p>","icon":10504,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"193","name":"Automation Failure Log","descriptionHtml":"","callToAction":"Automation Failure Log","introHtml":"","icon":10476,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"157","name":"Contractor Offboarding Request","descriptionHtml":"","callToAction":"Contractor Offboarding Request","introHtml":"<p>Contractor Offboarding Requests should be submitted by the manager as soon as the termination is known.</p>","icon":10615,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[],"key":""},{"id":"133","name":"Contractor Onboarding Request","descriptionHtml":"","callToAction":"Contractor Onboarding Request","introHtml":"<p>Use this form for Contractor Onboardings ONLY. Any other Onboarding requests must be handled by HR. All Contractor Onboarding requests must be filed 48 hours prior to the requested start date to allow time for processing.</p>","icon":10614,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"132","name":"Employee Separation","descriptionHtml":"","callToAction":"Employee Separation","introHtml":"","icon":10506,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"28","name":"Employee Status Change","descriptionHtml":"","callToAction":"Employee Status Change","introHtml":"<p>Is an employee getting a promotion or having any other kind of status change.</p>","icon":10506,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"174","name":"Login Issue","descriptionHtml":"","callToAction":"Login Issue","introHtml":"<p>Please use this form for login issues or account recovery requests.</p>","icon":10506,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"147","name":"MWV Onboarding Request","descriptionHtml":"","callToAction":"MWV Onboarding Request","introHtml":"<p>This is for onboarding of FSB, TheClose, SellingSignals and MarcWaring colleagues into the base IT platforms (Google, Zoom, Slack)</p>","icon":10612,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10612","groups":[],"key":""},{"id":"169","name":"Offboarding - Contractor","descriptionHtml":"","callToAction":"Offboarding - Contractor","introHtml":"<p>Use this form to request closure of a CONTRACTOR account and return of any equipment. This should be submitted as soon as a separation date is expected.</p>","icon":10493,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[],"key":""},{"id":"171","name":"Onboarding - Contractor","descriptionHtml":"","callToAction":"Onboarding - Contractor","introHtml":"<p>Use this form to submit new CONTRACTOR Onboarding requests. Requests should be submitted at least 2 business days prior to requested start date.</p>","icon":10493,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[],"key":""},{"id":"194","name":"Quick Question","descriptionHtml":"","callToAction":"Quick Question","introHtml":"","icon":10488,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[],"key":""},{"id":"23","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10508,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"138","name":"Salesforce Issues","descriptionHtml":"","callToAction":"Salesforce Issues","introHtml":"","icon":10647,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[],"key":""},{"id":"52","name":"Software approval request","descriptionHtml":"","callToAction":"Software approval request","introHtml":"","icon":10469,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"139","name":"Tableau issues","descriptionHtml":"","callToAction":"Tableau issues","introHtml":"","icon":10647,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[],"key":""},{"id":"131","name":"Zapier feed from Namely","descriptionHtml":"","callToAction":"Zapier feed from Namely","introHtml":"","icon":10614,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[],"key":""},{"id":"155","name":"Zoom Phone request","descriptionHtml":"","callToAction":"Zoom Phone request","introHtml":"<p>To request a limited user Zoom phone number for company use. Access requests are reviewed by business leaders and all calls are subject to monitoring or recording.</p>","icon":10466,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""}],"reqGroups":[{"id":58,"name":"Raconteur Migration Support"},{"id":49,"name":"Accounts and Access"},{"id":48,"name":"Hardware and Software"},{"id":35,"name":"HR and Personnel"},{"id":25,"name":"Security Incidents"},{"id":3,"name":"Something Else"}],"orderMapping":{"58":[175,173,178,19,177,159,176,180,179,181,211,9],"49":[173,175,176,201,180,179,181,211,9],"35":[27,170,156,195,151,181,211,9],"25":[96,9],"48":[159,177,19,178,201,191,9],"3":[191,9],"4":[19,9],"6":[23],"7":[23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c8cf5cd0-dc47-3077-9744-5978dcff2653","appLinkName":"System Confluence","appLinkUrl":"https://technologyadvice.atlassian.net/wiki","spaceKey":"IHD","spaceName":"IT Help Desk","spaceUrl":"https://technologyadvice.atlassian.net/wiki/spaces/IHD","isServer":false},"labels":[],"projectKey":"IHD","serviceDeskId":2,"kbLinkDomainURLs":["https://technologyadvice.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTQwN2RjOC1jZTQ1LTRmOWEtOWI2MC0yOGVlYzI4ZGU5MTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDEyNDc3NzgsIm5iZiI6MTc0MTI0NjU3OH0.66C1NP0GkoqG62sgmSZEcL2vDk4AXhF-Xu3VZZKAfzw","targetCollection":"upload-project-10017","endpointUrl":"https://api.media.atlassian.com","clientId":"49407dc8-ce45-4f9a-9b60-28eec28de917","tokenDurationInMins":20}},"reqCreate":{"id":9,"projectId":10017,"form":{"name":"I'm having an issue with something else.","descriptionHtml":"","callToAction":"I'm having an issue with something else.","intro":"<p>Please use this form if you are unable to find an existing ticket that describes your issue.</p>","instructions":"","icon":10491,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10133","fieldConfigId":"10247","label":"Please enter your company email address.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What thing are you having an issue with?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What is the issue you are having?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Please attach a screenshot so we can triage your issue quickly.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/9","calendarParams":{"firstDay":0,"date":"2025-03-06T01:36:18-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c8cf5cd0-dc47-3077-9744-5978dcff2653","appLinkName":"System Confluence","appLinkUrl":"https://technologyadvice.atlassian.net/wiki","spaceKey":"IHD","spaceName":"IT Help Desk","spaceUrl":"https://technologyadvice.atlassian.net/wiki/spaces/IHD","isServer":false},"labels":[],"projectKey":"IHD","serviceDeskId":2,"kbLinkDomainURLs":["https://technologyadvice.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTQwN2RjOC1jZTQ1LTRmOWEtOWI2MC0yOGVlYzI4ZGU5MTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDEyNDc3NzgsIm5iZiI6MTc0MTI0NjU3OH0.66C1NP0GkoqG62sgmSZEcL2vDk4AXhF-Xu3VZZKAfzw","targetCollection":"upload-project-10017","endpointUrl":"https://api.media.atlassian.com","clientId":"49407dc8-ce45-4f9a-9b60-28eec28de917","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2?xdm_e=https%3A%2F%2Ftechnologyadvice.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJhZWVkNjkwOWE3YjY1YjMxYWU5OWYwMzJlODI1YTU3YTA5ODA1MmY4ZDYxMjQ3NDQyYmU2N2YzMDc0NjU4MjE0IiwiaXNzIjoiNzg1NGUyOTMtODE4Zi0zYzJmLTg1NTUtNjc0NGNlZTIzNTRiIiwiY29udGV4dCI6e30sImV4cCI6MTc0MTI0NzQ3OCwiaWF0IjoxNzQxMjQ2NTc4fQ.sWTzhWeQfhjnC4rYvksKX7b7BJHnx1ZBehc24f7FEJE\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6Ijc4NTRlMjkzLTgxOGYtM2MyZi04NTU1LTY3NDRjZWUyMzU0YiIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvdGVjaG5vbG9neWFkdmljZS5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC90ZWNobm9sb2d5YWR2aWNlLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IklIRCIsImlkIjoiMTAwMTcifX19LCJleHAiOjE3NDEyNDc0NzgsImlhdCI6MTc0MTI0NjU3OH0.K6T11XuVvJQ6t0xD8VQCrIpwYrjhnVrNmYkPXQLrEwA\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://technologyadvice.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://technologyadvice.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"IHD\\\",\\\"id\\\":\\\"10017\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"IHD\\\",\\\"project.id\\\":\\\"10017\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"9\\\"}\",\n \"timeZone\":\"America/Chicago\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://technologyadvice.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}