{"xsrfToken":"21093cdedba2eb404bfd9c9b79d673ed5c05c0aa_lout","branding":{"id":"6","key":"es","name":"Engineering Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#001726","headerLinkHoverBGColor":"#001726","headerBadgeColor":"#001726"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3de52851-f2de-4a16-9883-bd12db2df063/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTQwN2RjOC1jZTQ1LTRmOWEtOWI2MC0yOGVlYzI4ZGU5MTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNkZTUyODUxLWYyZGUtNGExNi05ODgzLWJkMTJkYjJkZjA2MyI6WyJyZWFkIl19LCJleHAiOjE3NDY4MzgyNTYsIm5iZiI6MTc0NjgzNzY1Nn0.Am978eiCiHu0F-G-dJQh-f-fSNaS-jr-FoOdZFZSY6A&client=49407dc8-ce45-4f9a-9b60-28eec28de917&mode=fit","logoId":"3de52851-f2de-4a16-9883-bd12db2df063","isLogoAvailable":true,"helpCenterTitle":"Welcome to the TechnologyAdvice Help Center!","sharedPortalName":"TechnologyAdvice Help Center","userInitialAnnouncementHeader":"Where can I get help?","userInitialAnnouncementMessageWiki":"<p>Not sure where to go to for support? Check out the <a href=\"https://docs.google.com/document/d/1fw62kPfI4zX4DUDtNVGsqC4-RUMzuW7_pjps-eD2qKQ/edit#\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Treasure Map</a> that includes common resources and contacts for technology and beyond.</p>\n<p><a href=\"https://docs.google.com/spreadsheets/d/1-cZsyvvXzoiH8FJrYYyo8UHo-XQsZN40tCeQalZ19Zc/edit#gid=0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">The Tzar Sheet</a> has points of contact for most major software platforms in use, as well as preferred methods to report issues.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the TechnologyAdvice Help Center!","sharedPortalName":"TechnologyAdvice Help Center","announcementHeader":"Where can I get help?","announcementMessage":"Not sure where to go to for support? Check out the [Treasure Map|https://docs.google.com/document/d/1fw62kPfI4zX4DUDtNVGsqC4-RUMzuW7_pjps-eD2qKQ/edit#] that includes common resources and contacts for technology and beyond.\n\n[The Tzar Sheet|https://docs.google.com/spreadsheets/d/1-cZsyvvXzoiH8FJrYYyo8UHo-XQsZN40tCeQalZ19Zc/edit#gid=0] has points of contact for most major software platforms in use, as well as preferred methods to report issues.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#141e2d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d71df21b-4055-46d5-81b7-c4ab1476102f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTQwN2RjOC1jZTQ1LTRmOWEtOWI2MC0yOGVlYzI4ZGU5MTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ3MWRmMjFiLTQwNTUtNDZkNS04MWI3LWM0YWIxNDc2MTAyZiI6WyJyZWFkIl19LCJleHAiOjE3NDY4MzgyNTYsIm5iZiI6MTc0NjgzNzY1Nn0.oPTh_BX6MzR1Rt0E0Ma58oRktdoLYZCZwSInqUv70Ig&client=49407dc8-ce45-4f9a-9b60-28eec28de917&height=300&mode=fit","bannerMediaApiFileId":"d71df21b-4055-46d5-81b7-c4ab1476102f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#141e2d","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"6","key":"es","projectId":10031,"serviceDeskId":6,"name":"Engineering Support","description":"<p>Requests related to our Websites, Traction, or our Cloud Infrastructure (AWS or GCP).</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"158","name":"Engineering Support","descriptionHtml":"<p><b>Engineering Support requests</b> should be submitted for support when something is not working as expected.</p>\n<p><b>New feature requests or changes to existing features</b> should be submitted to the Product team following <a href=\"https://docs.google.com/drawings/d/1cQG-v6bzxF5EsUzssmdByxXWpVy-7teT99ae9hrN05I/edit\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this workflow</a>.</p>\n<p>Do not use this form for new product requests.</p>\n<p>Please refer to the <a href=\"https://docs.google.com/document/d/1vH2mu2PjfIQV7Tljgy3XEwW94IT1ub2HrkXebLpf--M/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Escalation and Support Process </a> for guidelines on identifying the severity of this request and for expected timelines for a response and a resolution based on severity. Ask your manager if you are unsure of what priority you should put on the ticket.</p>\n<h5><a name=\"OutlineofPriorityLevels\" target=\"_blank\"></a>Outline of Priority Levels</h5>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <th class=\"confluenceTh\">Priority</th>\n <th class=\"confluenceTh\">Description</th>\n <th class=\"confluenceTh\">Time to Respond</th>\n </tr>\n </tbody>\n </table>\n</div>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\">Blocker</td>\n <td class=\"confluenceTd\">Action must be taken immediately. If no immediate action is taken, the business will be <em><b>severely impacted financially or reputationally</b></em>. For example, a significant portion of an application is down, or there is a sizeable financial impact if immediate action is not taken.</td>\n <td class=\"confluenceTd\">One Hour</td>\n </tr>\n </tbody>\n </table>\n</div>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\">Critical</td>\n <td class=\"confluenceTd\">Action must be taken within the next 2 days. The business will be impacted within the next couple of business days. For example, a page is inaccessible or an inaccurate report needs to be corrected within a few days.</td>\n <td class=\"confluenceTd\">Four Hours</td>\n </tr>\n </tbody>\n </table>\n</div>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\">Major / Normal</td>\n <td class=\"confluenceTd\">Action should be taken soon but not within the next two days. The majority of requests should fall into these categories. These are minor impact or lower-priority items that do not need to be addressed immediately.</td>\n <td class=\"confluenceTd\">Eight hours to One Week</td>\n </tr>\n </tbody>\n </table>\n</div>\n<p><em>Note: SLAs reflect U.S. team business working hours</em></p>","callToAction":"Engineering Support","introHtml":"<p>Engineering Support Request</p>","icon":10638,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[46],"key":""},{"id":"205","name":"Website Support","descriptionHtml":"<p>Website Support requests should be submitted for support when something is not working as expected. New feature requests or changes to existing features should be submitted to the Product team.</p>","callToAction":"Website Support","introHtml":"<p>Bugs found on a website in the portfolio</p>","icon":10684,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10684","groups":[46],"key":""},{"id":"122","name":"Blocker Issue","descriptionHtml":"<p>Valid Examples are, websites are completely down, critical business processes are not working, or the call center is down.</p>","callToAction":"Blocker Issue","introHtml":"<p>Issues where not taking immediate action would cause severe detriment to the business.</p>","icon":10655,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10655","groups":[],"key":""},{"id":"149","name":"Clicks / HQL / Affiliate Links Support Request","descriptionHtml":"<p>Request support for Intent Clicks, HQL, and Affiliate Links</p>","callToAction":"Clicks / HQL / Affiliate Links Support Request","introHtml":"<p>Support for Intent Clicks, HQL, and Affiliate Links</p>","icon":10685,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10685","groups":[],"key":""},{"id":"123","name":"Critical Issue","descriptionHtml":"<p>Examples: unable to deliver leads to a client and the delivery date is today, client requires updated data due immediately</p>","callToAction":"Critical Issue","introHtml":"<p>Issues where not taking quick action will cause long-term negative impacts to the business.</p>","icon":10660,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10660","groups":[],"key":""},{"id":"124","name":"Data Engineering Support","descriptionHtml":"","callToAction":"Data Engineering Support","introHtml":"","icon":10510,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"196","name":"Declare StatusPage Incident","descriptionHtml":"<p>STOP! Read before proceeding!</p>\n<p>Declaring a StatusPage Incident will alert multiple parties of an outage. Please ensure to document any tickets and information related to the outage.</p>","callToAction":"Declare StatusPage Incident","introHtml":"","icon":10707,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[],"key":""},{"id":"87","name":"DevOps Support","descriptionHtml":"","callToAction":"DevOps Support","introHtml":"","icon":10661,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10661","groups":[],"key":""},{"id":"148","name":"Leadgen Support Request","descriptionHtml":"<p>This form is for all Outbound Leadgen Issues (CSM, Fulfillment, Email, OT, TD, QA, and Delivery Portals).</p>","callToAction":"Leadgen Support Request","introHtml":"<p>Brand-to-Demand, includes support for CSM, Fulfillment, Email, Out-Task, QA, and Delivery Portals</p>","icon":10688,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[],"key":""},{"id":"74","name":"Legacy - Blocker Issue","descriptionHtml":"<p>Valid Examples are, websites are completely down, critical business processes are not working, or the call center is down.</p>","callToAction":"Legacy - Blocker Issue","introHtml":"<p>Use this form to submit serious blocking issues. Not taking immediate action would cause severe detriment to the business.</p>","icon":10657,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[],"key":""},{"id":"86","name":"Legacy - Critical Issue","descriptionHtml":"<p>Examples: unable to deliver leads to a client and the delivery date is today, client requires updated data due immediately</p>","callToAction":"Legacy - Critical Issue","introHtml":"<p>Use this form to submit issues with high business impact. Not taking quick action will cause long-term negative impacts to the business.</p>","icon":10660,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10660","groups":[],"key":""},{"id":"97","name":"Legacy - Data Engineering Support","descriptionHtml":"","callToAction":"Legacy - Data Engineering Support","introHtml":"","icon":10510,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"76","name":"Legacy - Non-Critical Issues","descriptionHtml":"","callToAction":"Legacy - Non-Critical Issues","introHtml":"<p>Use this form to submit issues. This level is appropriate for the majority of requests.</p>","icon":10472,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"125","name":"Non-Critical Issues","descriptionHtml":"","callToAction":"Non-Critical Issues","introHtml":"<p>Use this form to submit issues. This level is appropriate for the majority of requests.</p>","icon":10472,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"152","name":"Product Catalog Support Request","descriptionHtml":"","callToAction":"Product Catalog Support Request","introHtml":"<p>Support for TACom Product Profiles, Categories, and Product Catalog</p>","icon":10689,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[],"key":""},{"id":"130","name":"TAURUS and Newsletter Subscriptions","descriptionHtml":"","callToAction":"TAURUS and Newsletter Subscriptions","introHtml":"","icon":10686,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10686","groups":[],"key":""},{"id":"168","name":"Test Form - Do Not Use","descriptionHtml":"<p><b>Engineering Support requests</b> should be submitted for support when something is not working as expected. <b>New feature requests or changes to existing features</b> should be submitted to the Product team following <a href=\"https://docs.google.com/drawings/d/1cQG-v6bzxF5EsUzssmdByxXWpVy-7teT99ae9hrN05I/edit\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this workflow</a>.</p>\n<p>Do not use this form for new product requests.</p>\n<p>Please refer to the <a href=\"https://docs.google.com/document/d/1vH2mu2PjfIQV7Tljgy3XEwW94IT1ub2HrkXebLpf--M/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Escalation and Support Process </a> for guidelines on identifying the severity of this request and for expected timelines for a response and a resolution based on severity. Ask your manager if you are unsure of what priority you should put on the ticket.</p>\n<h5><a name=\"OutlineofPriorityLevels\" target=\"_blank\"></a>Outline of Priority Levels</h5>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <th class=\"confluenceTh\">Priority</th>\n <th class=\"confluenceTh\">Description</th>\n <th class=\"confluenceTh\">Time to Respond</th>\n </tr>\n </tbody>\n </table>\n</div>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\">Blocker</td>\n <td class=\"confluenceTd\">Action must be taken immediately. If no immediate action is taken, the business will be <em><b>severely impacted financially or reputationally</b></em>. For example, a significant portion of an application is down, or there is a sizeable financial impact if immediate action is not taken.</td>\n <td class=\"confluenceTd\">One Hour</td>\n </tr>\n </tbody>\n </table>\n</div>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\">Critical</td>\n <td class=\"confluenceTd\">Action must be taken within the next 2 days. The business will be impacted within the next couple of business days. For example, a page is inaccessible or an inaccurate report needs to be corrected within a few days.</td>\n <td class=\"confluenceTd\">Four Hours</td>\n </tr>\n </tbody>\n </table>\n</div>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\">Major / Normal</td>\n <td class=\"confluenceTd\">Action should be taken soon but not within the next two days. The majority of requests should fall into these categories. These are minor impact or lower-priority items that do not need to be addressed immediately.</td>\n <td class=\"confluenceTd\">Eight hours to One Week</td>\n </tr>\n </tbody>\n </table>\n</div>\n<p><em>Note: SLAs reflect U.S. team business working hours</em></p>","callToAction":"Test Form - Do Not Use","introHtml":"<p>Test Form - Do Not Use</p>","icon":10647,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[],"key":""},{"id":"143","name":"Traction Insights","descriptionHtml":"","callToAction":"Traction Insights","introHtml":"","icon":10498,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"153","name":"Vendor Support Request for Traction","descriptionHtml":"","callToAction":"Vendor Support Request for Traction","introHtml":"<p>File a support request on behalf of a customer for Traction issues</p>","icon":10647,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[],"key":""},{"id":"150","name":"Web and Advertising Support Request","descriptionHtml":"<p>Support for Wordpress, TRcom, Web Site Properties, and Fastly</p>","callToAction":"Web and Advertising Support Request","introHtml":"<p>Support for Wordpress, TRcom, Web Site Properties, and Fastly</p>","icon":10684,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10684","groups":[],"key":""}],"reqGroups":[{"id":46,"name":"Engineering Support"}],"orderMapping":{"42":[149],"26":[124],"20":[87],"46":[158,205],"41":[148],"16":[125],"40":[125,123,122],"43":[152,150],"34":[130],"44":[143],"45":[153]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c8cf5cd0-dc47-3077-9744-5978dcff2653","appLinkName":"System Confluence","appLinkUrl":"https://technologyadvice.atlassian.net/wiki","spaceKey":"ES1","spaceName":"Engineering Support","spaceUrl":"https://technologyadvice.atlassian.net/wiki/spaces/ES1","isServer":false},"labels":[],"projectKey":"ES","serviceDeskId":6,"kbLinkDomainURLs":["https://technologyadvice.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ES","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTQwN2RjOC1jZTQ1LTRmOWEtOWI2MC0yOGVlYzI4ZGU5MTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4Mzg4NTYsIm5iZiI6MTc0NjgzNzY1Nn0.WmO7zHgS5gmT8LriGiy8xCdo5v-lY-gPMGJbmQy9fWo","targetCollection":"upload-project-10031","endpointUrl":"https://api.media.atlassian.com","clientId":"49407dc8-ce45-4f9a-9b60-28eec28de917","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":205,"projectId":10031,"form":{"name":"Website Support","descriptionHtml":"<p>Website Support requests should be submitted for support when something is not working as expected. New feature requests or changes to existing features should be submitted to the Product team.</p>","callToAction":"Website Support","intro":"<p>Bugs found on a website in the portfolio</p>","instructions":"<p>Website Support requests should be submitted for support when something is not working as expected. New feature requests or changes to existing features should be submitted to the Product team.</p>","icon":10684,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10684","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10378","fieldConfigId":"10538","label":"Support Type","description":"<p>ES Support Type field</p>","descriptionHtml":"<p><p>ES Support Type field</p></p>","required":true,"displayed":false,"presetValues":["11474","11571"],"values":[{"value":"11361","label":"Bug Support Ticket","selected":false,"children":[{"value":"11369","label":"Traction - LeadGen","selected":false,"children":[]},{"value":"11372","label":"Traction - Insights","selected":false,"children":[]},{"value":"11394","label":"Intent Clicks","selected":false,"children":[]},{"value":"11395","label":"Affiliate Links","selected":false,"children":[]},{"value":"11396","label":"UPS","selected":false,"children":[]},{"value":"11400","label":"Audience Enablement Tools","selected":false,"children":[]},{"value":"11399","label":"FitTools","selected":false,"children":[]},{"value":"11397","label":"Newsletters","selected":false,"children":[]},{"value":"11398","label":"TAURUS","selected":false,"children":[]},{"value":"11501","label":"DevOps: Support - Troubleshooting","selected":false,"children":[]}]},{"value":"11362","label":"Ops Support Request","selected":false,"children":[{"value":"11487","label":"Traction/Leadgen Request","selected":false,"children":[]},{"value":"11387","label":"Traction Access Requests","selected":false,"children":[]},{"value":"11503","label":"DevOps: Access Request (e.g. S3 Bucket)","selected":false,"children":[]},{"value":"11504","label":"DevOps: DNS Request (e.g. Setup DKIM / SPF / DMARC / BIMI)","selected":false,"children":[]},{"value":"12095","label":"DevOps: Infrastructure (e.g. AWS Support / GitHub Troubleshooting)","selected":false,"children":[]},{"value":"11502","label":"DevOps: Onboarding / Offboarding","selected":false,"children":[]},{"value":"11370","label":"Email Blast","selected":false,"children":[]},{"value":"11512","label":"Email Verification","selected":false,"children":[]},{"value":"11383","label":"List Size Investigation","selected":false,"children":[]},{"value":"11371","label":"NAICS Code Domain List","selected":false,"children":[]}]}]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/205","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/205","calendarParams":{"firstDay":0,"date":"2025-05-09T19:40:56-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c8cf5cd0-dc47-3077-9744-5978dcff2653","appLinkName":"System Confluence","appLinkUrl":"https://technologyadvice.atlassian.net/wiki","spaceKey":"ES1","spaceName":"Engineering Support","spaceUrl":"https://technologyadvice.atlassian.net/wiki/spaces/ES1","isServer":false},"labels":[],"projectKey":"ES","serviceDeskId":6,"kbLinkDomainURLs":["https://technologyadvice.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTQwN2RjOC1jZTQ1LTRmOWEtOWI2MC0yOGVlYzI4ZGU5MTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4Mzg4NTYsIm5iZiI6MTc0NjgzNzY1Nn0.WmO7zHgS5gmT8LriGiy8xCdo5v-lY-gPMGJbmQy9fWo","targetCollection":"upload-project-10031","endpointUrl":"https://api.media.atlassian.com","clientId":"49407dc8-ce45-4f9a-9b60-28eec28de917","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3,"updated":"2025-03-25T17:26:26.504349739Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[205],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Website Support: Report a Bug","submit":{"lock":false,"pdf":false},"templateFormUuid":"3e80141f-bbf7-46a3-83a8-95efd110e8a4"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"e249454d-cc3b-4732-941a-f5cdba5bac36"},"content":[{"type":"text","text":"This form is for website bugs and issues."}]},{"type":"heading","attrs":{"level":3,"localId":"a83b0292-dbac-4dd6-a1e3-d3b939da510c"},"content":[{"type":"text","text":"Describe the issue or bug you are experiencing:"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"4a75403d-a00e-46d5-9458-404b27a1a6f8"}},{"type":"heading","attrs":{"level":3,"localId":"165947f9-f4a3-4788-8c3f-3463b07691d8"},"content":[{"type":"text","text":"Provide the page URL where you experienced the issue:"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"e0bfedbb-cf11-4412-b9e2-430b5d333e1d"}},{"type":"heading","attrs":{"level":3,"localId":"bda8c9d4-b7b2-44b1-b268-4cfed4b5e6ce"},"content":[{"type":"text","text":"Any additional details or context you would like to add?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"0759e7cb-c014-4b57-95d7-5e664070a196"}},{"type":"heading","attrs":{"level":3,"localId":"8ced7a8f-9d30-47d2-865b-0fc51235b622"},"content":[{"type":"text","text":"Does this have a required due date?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"d6bc040c-c81a-4afe-a233-6745ce6f1eb5"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":5,"localId":"1b6c4a2c-7d1f-4bec-ab55-c9bdfdbfaa0c"},"content":[{"type":"text","text":"Outline of Priority Levels"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"9fddcfd9-8f16-42ef-b4be-2b1c68190a83","width":760},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[123]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Priority Level","marks":[{"type":"strong"}]}],"attrs":{"localId":"08b46465-a798-4dc9-b3a2-b6872ad21742"}}]},{"type":"tableHeader","attrs":{"colwidth":[355]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Details","marks":[{"type":"strong"}]}],"attrs":{"localId":"8a9772cd-051e-4218-b907-12de8bceea0c"}}]},{"type":"tableHeader","attrs":{"colwidth":[131]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Response Time","marks":[{"type":"strong"}]}],"attrs":{"localId":"a30a5361-14e9-48ae-9a41-7ed57a035296"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[123]},"content":[{"type":"heading","attrs":{"level":2,"localId":"094ebf35-bb03-4c69-8153-d1ebb65823a3"},"content":[{"type":"text","text":"Blocker","marks":[{"type":"textColor","attrs":{"color":"#ff5630"}}]}]}]},{"type":"tableCell","attrs":{"colwidth":[355]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Action must be taken immediately. If no immediate action is taken, the business will be "},{"type":"text","text":"severely impacted financially or reputationally","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":".","marks":[{"type":"strong"}]},{"type":"text","text":" For example, a significant portion of an application is down, or there is a sizeable financial impact if immediate action is not taken."}],"attrs":{"localId":"2c550fd4-f42b-484c-a966-7bb68af0833e"}}]},{"type":"tableCell","attrs":{"colwidth":[131]},"content":[{"type":"heading","attrs":{"level":4,"localId":"1a78b92b-4b3b-4e2e-98a0-4bcb200ac05b"},"content":[{"type":"text","text":"Within 1 hour"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[123]},"content":[{"type":"heading","attrs":{"level":2,"localId":"2a748411-8755-4167-b9e8-6b889948c076"},"content":[{"type":"text","text":"Critical ","marks":[{"type":"textColor","attrs":{"color":"#ffc400"}}]}]}]},{"type":"tableCell","attrs":{"colwidth":[355]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Action must be taken within the next 2 days. The business will be impacted within the next couple of business days. For example, a page is inaccessible or an inaccurate report needs to be corrected within a few days."}],"attrs":{"localId":"09e223fb-b689-4e06-bf43-03c1b7d11318"}}]},{"type":"tableCell","attrs":{"colwidth":[131]},"content":[{"type":"heading","attrs":{"level":4,"localId":"90c2724d-f648-437e-a27e-071d170f83c5"},"content":[{"type":"text","text":"Within 4 hours"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[123]},"content":[{"type":"heading","attrs":{"level":2,"localId":"3b3bd196-317c-44e9-a654-dd9c1f238b2e"},"content":[{"type":"text","text":"Major / Normal","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]}]}]},{"type":"tableCell","attrs":{"colwidth":[355]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Action should be taken soon but not within the next two days. The majority of requests should fall into these categories. These are minor impact or lower-priority items that do not need to be addressed immediately."}],"attrs":{"localId":"f70c0132-7b63-47f6-8df8-9223740e1934"}}]},{"type":"tableCell","attrs":{"colwidth":[131]},"content":[{"type":"heading","attrs":{"level":4,"localId":"d602be9f-c04e-4074-9a04-ddba34bf123c"},"content":[{"type":"text","text":"Within 5 Business days"}]}]}]}]},{"type":"heading","attrs":{"level":5,"localId":"975604d1-8b9d-475e-a2eb-d578203f8c32"},"content":[{"type":"text","text":"*Note: SLAs reflect U.S. team business working hours","marks":[{"type":"em"}]}]},{"type":"heading","attrs":{"level":3,"localId":"9486bc1f-97ef-403a-a0f4-6c73b366249a"},"content":[{"type":"text","text":"How severe is this issue?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"feabd584-4ec4-4fdf-bdca-ee9542d65927"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"5fff0df2-5afa-4edb-83e8-65b8dd07b7a9"},"content":[{"type":"text","text":"Reminder, a blocker means the business is "},{"type":"text","text":"severely impacted","marks":[{"type":"strong"}]},{"type":"text","text":"; akin to thousands of dollars per day. This issue needs to be addressed immediately. "}]}]},{"type":"heading","attrs":{"level":3,"localId":"4bafd1c3-fbef-4a36-bfdd-3e11381d0554"},"content":[{"type":"text","text":"Are you sure this is a blocker?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"cc7e7bf5-33a5-4a75-8767-ec5a40253b89"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"39c43b16-9608-4d42-b462-40f359d35742"},"content":[{"type":"text","text":"Can you list any steps to recreate the issue?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"dbcc2687-cf0d-41dd-863d-054490802cb3"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"f8d648d5-849b-4fa8-be54-9cd2de837656"}},{"type":"paragraph","content":[]}]}],"conditions":{"13":{"t":"sh","i":{"co":{"cIds":{"29":["1"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"name":"Bug Details","conditions":[]},"2":{"name":"Warning","conditions":["13"]},"3":{"name":"Bug details continued","conditions":[]},"4":{"name":"Always show","conditions":[]}},"questions":{"34":{"type":"da","label":"","description":"","validation":{"rq":false},"jiraField":"duedate","questionKey":""},"15":{"type":"cs","label":"Required","description":"","validation":{"rq":true,"ch":"1"},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"44":{"type":"tl","label":"Required","description":"","validation":{"rq":true,"rgx":{"p":"^(https?:\\/\\/)?([\\da-z\\.-]+)\\.([a-z\\.]{2,6})([\\/\\w \\.-]*)*\\/?$","m":"Please enter a valid link"}},"jiraField":"customfield_10354","defaultAnswer":{"text":""},"questionKey":""},"46":{"type":"rt","label":"Required","description":"","validation":{"rq":false},"jiraField":"description","questionKey":""},"43":{"type":"tl","label":"Required","description":"","validation":{"rq":true,"mxc":140},"jiraField":"summary","defaultAnswer":{"text":""},"questionKey":""},"20":{"type":"rt","label":"","description":"","validation":{"rq":false},"jiraField":"customfield_10142","questionKey":""},"18":{"type":"at","label":"Attachments","description":"Attach any images or files that could help us diagnose the problem","validation":{"rq":false},"choices":[],"questionKey":""},"29":{"type":"cs","label":"Required","description":"","validation":{"rq":true},"jiraField":"priority","defaultAnswer":{"choices":["4"]},"questionKey":""}}},"uuid":"3e80141f-bbf7-46a3-83a8-95efd110e8a4"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2025-03-25T17:26:26.504349739Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[205],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Website Support: Report a Bug","submit":{"lock":false,"pdf":false},"templateFormUuid":"3e80141f-bbf7-46a3-83a8-95efd110e8a4"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"e249454d-cc3b-4732-941a-f5cdba5bac36"},"content":[{"type":"text","text":"This form is for website bugs and issues."}]},{"type":"heading","attrs":{"level":3,"localId":"a83b0292-dbac-4dd6-a1e3-d3b939da510c"},"content":[{"type":"text","text":"Describe the issue or bug you are experiencing:"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"4a75403d-a00e-46d5-9458-404b27a1a6f8"}},{"type":"heading","attrs":{"level":3,"localId":"165947f9-f4a3-4788-8c3f-3463b07691d8"},"content":[{"type":"text","text":"Provide the page URL where you experienced the issue:"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"e0bfedbb-cf11-4412-b9e2-430b5d333e1d"}},{"type":"heading","attrs":{"level":3,"localId":"bda8c9d4-b7b2-44b1-b268-4cfed4b5e6ce"},"content":[{"type":"text","text":"Any additional details or context you would like to add?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"0759e7cb-c014-4b57-95d7-5e664070a196"}},{"type":"heading","attrs":{"level":3,"localId":"8ced7a8f-9d30-47d2-865b-0fc51235b622"},"content":[{"type":"text","text":"Does this have a required due date?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"d6bc040c-c81a-4afe-a233-6745ce6f1eb5"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":5,"localId":"1b6c4a2c-7d1f-4bec-ab55-c9bdfdbfaa0c"},"content":[{"type":"text","text":"Outline of Priority Levels"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"9fddcfd9-8f16-42ef-b4be-2b1c68190a83","width":760},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[123]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Priority Level","marks":[{"type":"strong"}]}],"attrs":{"localId":"08b46465-a798-4dc9-b3a2-b6872ad21742"}}]},{"type":"tableHeader","attrs":{"colwidth":[355]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Details","marks":[{"type":"strong"}]}],"attrs":{"localId":"8a9772cd-051e-4218-b907-12de8bceea0c"}}]},{"type":"tableHeader","attrs":{"colwidth":[131]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Response Time","marks":[{"type":"strong"}]}],"attrs":{"localId":"a30a5361-14e9-48ae-9a41-7ed57a035296"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[123]},"content":[{"type":"heading","attrs":{"level":2,"localId":"094ebf35-bb03-4c69-8153-d1ebb65823a3"},"content":[{"type":"text","text":"Blocker","marks":[{"type":"textColor","attrs":{"color":"#ff5630"}}]}]}]},{"type":"tableCell","attrs":{"colwidth":[355]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Action must be taken immediately. If no immediate action is taken, the business will be "},{"type":"text","text":"severely impacted financially or reputationally","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":".","marks":[{"type":"strong"}]},{"type":"text","text":" For example, a significant portion of an application is down, or there is a sizeable financial impact if immediate action is not taken."}],"attrs":{"localId":"2c550fd4-f42b-484c-a966-7bb68af0833e"}}]},{"type":"tableCell","attrs":{"colwidth":[131]},"content":[{"type":"heading","attrs":{"level":4,"localId":"1a78b92b-4b3b-4e2e-98a0-4bcb200ac05b"},"content":[{"type":"text","text":"Within 1 hour"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[123]},"content":[{"type":"heading","attrs":{"level":2,"localId":"2a748411-8755-4167-b9e8-6b889948c076"},"content":[{"type":"text","text":"Critical ","marks":[{"type":"textColor","attrs":{"color":"#ffc400"}}]}]}]},{"type":"tableCell","attrs":{"colwidth":[355]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Action must be taken within the next 2 days. The business will be impacted within the next couple of business days. For example, a page is inaccessible or an inaccurate report needs to be corrected within a few days."}],"attrs":{"localId":"09e223fb-b689-4e06-bf43-03c1b7d11318"}}]},{"type":"tableCell","attrs":{"colwidth":[131]},"content":[{"type":"heading","attrs":{"level":4,"localId":"90c2724d-f648-437e-a27e-071d170f83c5"},"content":[{"type":"text","text":"Within 4 hours"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[123]},"content":[{"type":"heading","attrs":{"level":2,"localId":"3b3bd196-317c-44e9-a654-dd9c1f238b2e"},"content":[{"type":"text","text":"Major / Normal","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]}]}]},{"type":"tableCell","attrs":{"colwidth":[355]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Action should be taken soon but not within the next two days. The majority of requests should fall into these categories. These are minor impact or lower-priority items that do not need to be addressed immediately."}],"attrs":{"localId":"f70c0132-7b63-47f6-8df8-9223740e1934"}}]},{"type":"tableCell","attrs":{"colwidth":[131]},"content":[{"type":"heading","attrs":{"level":4,"localId":"d602be9f-c04e-4074-9a04-ddba34bf123c"},"content":[{"type":"text","text":"Within 5 Business days"}]}]}]}]},{"type":"heading","attrs":{"level":5,"localId":"975604d1-8b9d-475e-a2eb-d578203f8c32"},"content":[{"type":"text","text":"*Note: SLAs reflect U.S. team business working hours","marks":[{"type":"em"}]}]},{"type":"heading","attrs":{"level":3,"localId":"9486bc1f-97ef-403a-a0f4-6c73b366249a"},"content":[{"type":"text","text":"How severe is this issue?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"feabd584-4ec4-4fdf-bdca-ee9542d65927"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"5fff0df2-5afa-4edb-83e8-65b8dd07b7a9"},"content":[{"type":"text","text":"Reminder, a blocker means the business is "},{"type":"text","text":"severely impacted","marks":[{"type":"strong"}]},{"type":"text","text":"; akin to thousands of dollars per day. This issue needs to be addressed immediately. "}]}]},{"type":"heading","attrs":{"level":3,"localId":"4bafd1c3-fbef-4a36-bfdd-3e11381d0554"},"content":[{"type":"text","text":"Are you sure this is a blocker?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"cc7e7bf5-33a5-4a75-8767-ec5a40253b89"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"39c43b16-9608-4d42-b462-40f359d35742"},"content":[{"type":"text","text":"Can you list any steps to recreate the issue?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"dbcc2687-cf0d-41dd-863d-054490802cb3"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"f8d648d5-849b-4fa8-be54-9cd2de837656"}},{"type":"paragraph","content":[]}]}],"conditions":{"13":{"t":"sh","i":{"co":{"cIds":{"29":["1"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"name":"Bug Details","conditions":[]},"2":{"name":"Warning","conditions":["13"]},"3":{"name":"Bug details continued","conditions":[]},"4":{"name":"Always show","conditions":[]}},"questions":{"34":{"type":"da","label":"","description":"","validation":{"rq":false},"jiraField":"duedate","questionKey":""},"15":{"type":"cs","label":"Required","description":"","validation":{"rq":true,"ch":"1"},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"44":{"type":"tl","label":"Required","description":"","validation":{"rq":true,"rgx":{"p":"^(https?:\\/\\/)?([\\da-z\\.-]+)\\.([a-z\\.]{2,6})([\\/\\w \\.-]*)*\\/?$","m":"Please enter a valid link"}},"jiraField":"customfield_10354","defaultAnswer":{"text":""},"questionKey":""},"46":{"type":"rt","label":"Required","description":"","validation":{"rq":false},"jiraField":"description","questionKey":""},"43":{"type":"tl","label":"Required","description":"","validation":{"rq":true,"mxc":140},"jiraField":"summary","defaultAnswer":{"text":""},"questionKey":""},"20":{"type":"rt","label":"","description":"","validation":{"rq":false},"jiraField":"customfield_10142","questionKey":""},"18":{"type":"at","label":"Attachments","description":"Attach any images or files that could help us diagnose the problem","validation":{"rq":false},"choices":[],"questionKey":""},"29":{"type":"cs","label":"Required","description":"","validation":{"rq":true},"jiraField":"priority","defaultAnswer":{"choices":["4"]},"questionKey":""}}},"uuid":"3e80141f-bbf7-46a3-83a8-95efd110e8a4"},"linkedJiraFields":["summary","duedate","description","customfield_10142","priority","customfield_10354"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/6?xdm_e=https%3A%2F%2Ftechnologyadvice.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIzOTExZjA2ZjRkM2M3Y2FhOTM5YjhlZDUwMjdmMDdkZjNhNTYzMGJlMzZhZmY1YzM2NWIyYWFmMTYzNmNkOTQ2IiwiaXNzIjoiNzg1NGUyOTMtODE4Zi0zYzJmLTg1NTUtNjc0NGNlZTIzNTRiIiwiY29udGV4dCI6e30sImV4cCI6MTc0NjgzODU1NiwiaWF0IjoxNzQ2ODM3NjU2fQ.v3aI-iQ7PcE2BP3MiPYl3Jqs2U26l3Xdulma8sF1eXA\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6Ijc4NTRlMjkzLTgxOGYtM2MyZi04NTU1LTY3NDRjZWUyMzU0YiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6ZmFsc2V9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC90ZWNobm9sb2d5YWR2aWNlLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3RlY2hub2xvZ3lhZHZpY2UuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiRVMiLCJpZCI6IjEwMDMxIn19fSwiZXhwIjoxNzQ2ODM4NTU2LCJpYXQiOjE3NDY4Mzc2NTZ9.p2httb77DClvg3SVW_DlgyrttNs9X3ysucNyhjBYEy8\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://technologyadvice.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://technologyadvice.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ES\\\",\\\"id\\\":\\\"10031\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ES\\\",\\\"project.id\\\":\\\"10031\\\",\\\"servicedesk.serviceDeskId\\\":\\\"6\\\",\\\"servicedesk.requestTypeId\\\":\\\"205\\\"}\",\n \"timeZone\":\"America/Chicago\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://technologyadvice.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}