Website Support requests should be submitted for support when something is not working as expected. New feature requests or changes to existing features should be submitted to the Product team.
Required fields are marked with an asterisk*
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Read before proceeding!</p>\n<p>Declaring a StatusPage Incident will alert multiple parties of an outage. 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Ask your manager if you are unsure of what priority you should put on the ticket.</p>\n<h5><a name=\"OutlineofPriorityLevels\" target=\"_blank\"></a>Outline of Priority Levels</h5>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <th class=\"confluenceTh\">Priority</th>\n <th class=\"confluenceTh\">Description</th>\n <th class=\"confluenceTh\">Time to Respond</th>\n </tr>\n </tbody>\n </table>\n</div>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\">Blocker</td>\n <td class=\"confluenceTd\">Action must be taken immediately. If no immediate action is taken, the business will be <em><b>severely impacted financially or reputationally</b></em>. For example, a significant portion of an application is down, or there is a sizeable financial impact if immediate action is not taken.</td>\n <td class=\"confluenceTd\">One Hour</td>\n </tr>\n </tbody>\n </table>\n</div>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\">Critical</td>\n <td class=\"confluenceTd\">Action must be taken within the next 2 days. The business will be impacted within the next couple of business days. For example, a page is inaccessible or an inaccurate report needs to be corrected within a few days.</td>\n <td class=\"confluenceTd\">Four Hours</td>\n </tr>\n </tbody>\n </table>\n</div>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\">Major / Normal</td>\n <td class=\"confluenceTd\">Action should be taken soon but not within the next two days. The majority of requests should fall into these categories. These are minor impact or lower-priority items that do not need to be addressed immediately.</td>\n <td class=\"confluenceTd\">Eight hours to One Week</td>\n </tr>\n </tbody>\n </table>\n</div>\n<p><em>Note: SLAs reflect U.S. team business working hours</em></p>","callToAction":"Test Form - Do Not Use","introHtml":"<p>Test Form - Do Not Use</p>","icon":10647,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[],"key":""},{"id":"143","name":"Traction Insights","descriptionHtml":"","callToAction":"Traction Insights","introHtml":"","icon":10498,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"153","name":"Vendor Support Request for Traction","descriptionHtml":"","callToAction":"Vendor Support Request for Traction","introHtml":"<p>File a support request on behalf of a customer for Traction issues</p>","icon":10647,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[],"key":""},{"id":"150","name":"Web and Advertising Support Request","descriptionHtml":"<p>Support for Wordpress, TRcom, Web Site Properties, and Fastly</p>","callToAction":"Web and Advertising Support Request","introHtml":"<p>Support for Wordpress, TRcom, Web Site Properties, and Fastly</p>","icon":10684,"iconUrl":"https://technologyadvice.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10684","groups":[],"key":""}],"reqGroups":[{"id":46,"name":"Engineering Support"}],"orderMapping":{"42":[149],"26":[124],"20":[87],"46":[158,205],"41":[148],"16":[125],"40":[125,123,122],"43":[152,150],"34":[130],"44":[143],"45":[153]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c8cf5cd0-dc47-3077-9744-5978dcff2653","appLinkName":"System Confluence","appLinkUrl":"https://technologyadvice.atlassian.net/wiki","spaceKey":"ES1","spaceName":"Engineering Support","spaceUrl":"https://technologyadvice.atlassian.net/wiki/spaces/ES1","isServer":false},"labels":[],"projectKey":"ES","serviceDeskId":6,"kbLinkDomainURLs":["https://technologyadvice.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ES","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTQwN2RjOC1jZTQ1LTRmOWEtOWI2MC0yOGVlYzI4ZGU5MTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2MjkwNjEsIm5iZiI6MTc1MTYyNzg2MX0.iwVm94qDN0fU5elsKkn5GnIgMiNJuGv1Lh13vJTUB7I","targetCollection":"upload-project-10031","endpointUrl":"https://api.media.atlassian.com","clientId":"49407dc8-ce45-4f9a-9b60-28eec28de917","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":205,"projectId":10031,"issueType":{"id":"10173","name":"External Bug"},"form":{"name":"Website Support","descriptionHtml":"<p>Website Support requests should be submitted for support when something is not working as expected. 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